Customer FAQ

Everything you need to know about using LocalWashAdvisor

πŸ‘¨β€πŸ’Ό AI Assistant (Shine)

What is Shine?

Shine is our AI-powered car care assistant that helps you with car wash recommendations, car care tips, product suggestions, and answers to your automotive questions. It's available 24/7 on the homepage in the chat window.

Where do product recommendations come from?

Shine's product recommendations are sourced from multiple trusted partners and databases:

  • β€’ Sovrn Commerce API: Verified automotive products from major retailers with real-time pricing and availability
  • β€’ Product Database: Curated catalog of car care products vetted by automotive experts
  • β€’ User Reviews: Real customer feedback and ratings from verified purchases
  • β€’ Expert Knowledge: AI trained on automotive maintenance guides and industry best practices

Note: We may earn affiliate commissions on qualifying purchases made through our product links, which helps support our free platform. This doesn't affect the price you pay.

How does Shine recommend car washes?

When you ask Shine for car wash recommendations, here's exactly what happens:

🎯 Recommendation Process:

  1. Your Location: Automatically detected from browser geolocation (if permitted), otherwise Shine asks for your city/zip
  2. Fetch Nearby Businesses: Pulls car washes within your selected radius (1-50km) from Foursquare API
  3. Bayesian Scoring: Each business gets a quality score using the same algorithm as IMDB/Reddit (balances rating + review count)
  4. Platform Data Integration: Adds our verified ratings, reviews, coupons, hours, services, photos
  5. Top 10 Selection: Shine receives the top 10 businesses sorted by Bayesian score
  6. Personalized Response: Shine presents recommendations with clickable profile links, distance, coupons, and key details

Bayesian Score Formula: (C Γ— m + R Γ— v) / (C + v)

  • R = Business average rating | v = Review count
  • m = Global mean (4.0) | C = Confidence threshold (10)

πŸ’‘ This prevents new businesses with 1 perfect review from outranking established businesses with hundreds of 4.8β˜… reviews.

Can Shine answer car maintenance questions?

Yes! Shine is trained on automotive maintenance knowledge and can answer questions about:

  • Recommended car wash frequency based on your driving conditions
  • Differences between wash types (touchless, soft-touch, hand wash)
  • How to choose the right car care products (wax, polish, tire shine)
  • Seasonal car care tips (winter protection, summer heat care)
  • Basic troubleshooting for common car care issues

Note: For serious mechanical issues, always consult a qualified automotive professional.

Is my conversation with Shine private?

Your conversations with Shine are processed securely and used only to improve your experience. We don't share your chat history with third parties or use it for advertising purposes.

What powers Shine's AI?

Shine is powered by advanced AI language models (including Grok-4-fast via OpenRouter) fine-tuned specifically for car care and local business recommendations. The AI continuously learns from user interactions and automotive industry data to provide accurate, helpful responses.

πŸ” Finding Car Washes

How do I search for car washes?

The map automatically shows car washes near you when you grant location access. You can also:

  • Grant location access: Allow browser geolocation to see nearby car washes instantly
  • Search manually: Enter any city, address, or zip code in the search bar
  • Use filters: Sort by rating, review count, or Bayesian score; filter by services (automatic wash, hand wash, detailing)
  • Adjust radius: Change search distance from 1-50km to see more/fewer results

Results appear on the map with markers showing business names, ratings, and available coupons.

How does the "Recommended" sort work?

When you select "Recommended" in the sort dropdown, car washes are ranked using a Bayesian rating algorithm - the same system used by IMDB, Reddit, and Yelp.

Why Bayesian? It prevents a new business with just 1 five-star review from ranking higher than an established business with hundreds of 4.8-star reviews.

Formula: (C Γ— m + R Γ— v) / (C + v)

  • R = Average rating for this business (e.g., 4.8 stars)
  • v = Number of reviews (e.g., 250)
  • m = Global mean rating across all businesses (4.0)
  • C = Confidence threshold (10 reviews minimum to trust fully)

Example: New business (5.0β˜… with 1 review) = 4.09 Bayesian score. Established business (4.8β˜… with 250 reviews) = 4.79 Bayesian score. The established business ranks higher.

How do ratings work?

Ratings are based on verified customer reviews. Each review includes a 1-5 star rating and optional written feedback. The overall rating is the average of all reviews.

🎟️ Using Coupons

How do I use a coupon?

Step-by-Step Process:

  1. Browse & Claim: Find a car wash with coupons, click "View Coupons" and claim one you like
  2. Save to Account: The coupon is saved to your account with a unique QR code and redemption code
  3. Visit Location: Go to the car wash and get your service (BEFORE the expiration date!)
  4. Show Your Coupon: Open "My Coupons" in your account and show the staff your QR code (they'll scan it) OR tell them your 8-character redemption code
  5. Get Discount: They'll validate it in their system and apply your discount to the bill

⚠️ Remember: The expiration date on your coupon is the deadline to REDEEM (use) it at the business, not just claim it. Check the date before claiming and make sure you can visit before it expires!

πŸ’‘ Tip: Your claimed coupons are always available in "My Coupons" with both QR code and text code - no need to print anything! Just show your phone screen.

Do I need to create an account to claim coupons?

Yes, you need to sign up (free) to claim and save coupons. This ensures you can access your coupons from any device and prevents duplicate claims.

How many coupons can I claim?

You can typically claim one coupon per car wash at a time. Once you redeem it, you can claim another one from the same business if available.

Can I delete old coupons from my wallet?

Yes! You can clean up your coupon wallet by clearing expired or redeemed coupons.

How to Clear Old Coupons:

  1. Go to "My Coupons" in your account
  2. Switch to either "Redeemed" or "Expired" tab
  3. Click the "πŸ—‘οΈ Clear All" button at the top right
  4. Confirm you want to clear those coupons
  5. Your wallet is now clean and organized!

πŸ“Œ Important Notes:

  • β€’ Active coupons cannot be cleared - Only expired/redeemed ones
  • β€’ Clearing is permanent - Hidden coupons won't reappear
  • β€’ You can always claim new coupons - Clearing doesn't affect your ability to get more
  • β€’ Business records preserved - Businesses still have billing history for their records

πŸ’‘ Tip: Clear old coupons regularly to keep your wallet organized and easy to browse!

Do coupons expire?

Yes, each coupon has an expiration date shown on the coupon card. Make sure to REDEEM (use) your coupon at the business before it expires. Expired coupons cannot be redeemed.

⚠️

IMPORTANT: Expiration Applies to REDEMPTION!

The expiration date controls when you can USE (redeem) the coupon at the car wash, not when you can claim it.

Example Timeline:

  • β€’ Jan 1: Business creates coupon (expires Jan 31)
  • β€’ Jan 25: You claim the coupon (βœ… saved to your account)
  • β€’ Jan 30: You visit and redeem β†’ βœ… VALID (before Jan 31)
  • β€’ Feb 2: You try to redeem β†’ ❌ EXPIRED (after Jan 31)

Key Point: If you claim a coupon on Jan 30 but the expiration date is Jan 31, you only have 1 day to use it! The expiration date is FIXED when the coupon is created, not relative to when you claim it.

πŸ’‘ Pro Tip: Check the expiration date before claiming. If it's expiring soon, make sure you can visit the car wash before that date. Don't claim coupons you won't use in time!

πŸ“± What You'll See in "My Coupons":

  • β€’ Active coupons: Full color, shows expiration date, QR/redemption code visible
  • β€’ Expired coupons: Faded/dimmed, shows "⏰ Expired" in red text, cannot be redeemed
  • β€’ Redeemed coupons: Faded, shows redemption date, kept for your records
  • β€’ Filter tabs: Sort by Active / Redeemed / Expired to view each category

Expired and redeemed coupons stay in your wallet for reference, but they cannot be used again.

Can I use multiple coupons at once?

Generally, only one coupon can be used per visit. Check the specific terms and conditions on each coupon for any restrictions.

What if my coupon doesn't work?

If you have issues redeeming a coupon, contact the car wash directly first. If the issue persists, contact our support team with your coupon details.

πŸ‘€ Account & Features

Is LocalWashAdvisor free to use?

Yes! Creating an account, searching for car washes, reading reviews, and claiming coupons is completely free for users.

How do I save my favorite car washes?

Click the heart icon β™‘ on any car wash listing to add it to your favorites. Access your saved favorites from your account dashboard anytime.

Can I leave reviews?

Yes! After visiting a car wash, you can leave a star rating and written review to help other users make informed decisions.

How do I contact a car wash?

Each business profile includes contact information like phone number, website, and address. You can also get directions directly from the map.

πŸ”’ Privacy & Safety

Is my personal information safe?

Yes, we take privacy seriously. We use industry-standard encryption and security measures to protect your data. Read our Privacy Policy for details.

What information do you collect?

We collect only what's necessary: email, name, and location data (when you search). We never sell your personal information to third parties.

πŸ’¬ Need More Help?

Can't find the answer you're looking for? We're here to help!

  • πŸ“§ Email: support@localwashadvisor.com
  • πŸ“± Business Owners? Check out our Business FAQ