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Coupon System

Create, manage, and redeem coupons for your car wash

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Q:How does the coupon system work?

The LocalWashAdvisor coupon system creates a seamless flow from customer discovery to redemption at your business.

📱Complete Coupon Journey

  1. 1.
    Customer Discovery: Users browse the map and see your coupon badge on your business pin, OR visit your dedicated business page to see full coupon details
  2. 2.
    Claim Coupon: Customer clicks "Claim Coupon" → System generates unique QR code + 8-digit redemption code → Saved to their account
  3. 3.
    Visit Your Business: Customer arrives at your car wash with their coupon ready
  4. 4.
    Redemption: You scan their QR code OR manually enter the 8-digit code in your dashboard
  5. 5.
    Apply Discount: System validates coupon → Shows discount details → You manually calculate and apply the discount at checkout
  6. 6.
    Automatic Completion: Coupon is automatically marked as redeemed when you validate it

✓ What Makes It Work

  • • Unique Codes: Each claimed coupon gets a unique QR + 8-digit code (prevents fraud)
  • • One-Time Use: Once redeemed, coupon is marked as used (can't be reused)
  • • Cooldown Protection: System enforces waiting periods between claims (1-90 days)
  • • Real-Time Tracking: Dashboard shows claim/redemption stats instantly

Note: The system does NOT automatically integrate with your POS. You must manually calculate and apply the discount at checkout after validation.

Q:How do I create a coupon?

Creating a coupon takes less than 2 minutes through your dashboard:

Step-by-Step Creation Process

  1. 1.
    Access Dashboard: Sign in → Navigate to "Coupons" section
  2. 2.
    Choose Slot: Select an empty slot (1 for Free, up to 5 for Premium)
  3. 3.
    Enter Basic Info:
    • Title: e.g., "Summer Special - $15 Off"
    • Description: e.g., "Valid on full-service wash and detail"
  4. 4.
    Set Discount Type:
    • Percentage: e.g., 20% off (optional: set max discount cap like $25)
    • Fixed Amount: e.g., $10 off
  5. 5.
    Choose Theme: Free: 1 standard theme | Premium: 17 additional seasonal/event themes
  6. 6.
    Set Expiration Date: When should this coupon expire?
  7. 7.
    Set Cooldown Period: How long customers must wait between claims: 1, 7, 14, 30, or 90 days
  8. 8.
    Preview & Publish: Review your coupon design → Click "Create Coupon" → Instantly live on your business page and map badge!

⚠️ Important Restrictions

  • • Cannot edit after creation: Protects customers who already claimed it
  • • Two discount types available: Percentage or Fixed Amount
  • • Character limits: Title 60 chars, Description 200 chars, Terms 500 chars
  • • One coupon per slot: Must delete existing coupon to create new one in that slot

💡 Pro Tip: Use seasonal themes to match current holidays (Halloween, Christmas, etc.) for better visual appeal and higher claim rates!

Q:What are coupon slots?

Coupon slots determine how many active coupons you can have running at the same time. Each slot holds one coupon.

🆓Free Tier

1 Coupon Slot

  • •Run 1 coupon at a time
  • •Standard theme only
  • •Basic analytics + CSV export
  • •Must delete to create new

👑Premium Tier

5 Coupon Slots

  • ✓Run 5 coupons simultaneously
  • ✓All 18 themes available
  • ✓Advanced analytics
  • ✓Mix different offers

💡 Strategic Use Cases for Multiple Slots

  • Slot 1: New customer offer with "New Customer" theme (e.g., "50% Off First Visit - Max $30") - Only claimable once per customer
  • Slot 2: Standard repeat customer deal (e.g., "$10 Off Full-Service Wash")
  • Slot 3: Quick service promotion (e.g., "$5 Off Express Wash")
  • Slot 4: Premium service upsell (e.g., "20% Off Detail Package")
  • Slot 5: Seasonal special (e.g., "Holiday Special - $15 Off")

Remember: Customers see ALL your active coupons on your business card. More slots = more ways to attract different customer segments!

Q:What are coupon themes?

Coupon themes are pre-designed visual templates that make your coupons eye-catching and seasonal. Premium members get access to 18 professionally designed themes.

Free Tier: 1 Theme

✨

Standard

Classic blue theme

👑Premium: 18 Total Themes (Standard + 17 More)

🎉 Seasonal / Holiday Themes (11)

🎆New Year's
❄️Winter/Christmas
💖Valentine's Day
☘️St. Patrick's
🌸Spring Cleaning
🇺🇸Memorial Day
👔Father's Day
🎆4th of July
📚Back to School
🎃Halloween
🦃Thanksgiving

💼 Business / Event Themes (6)

🔥Black Friday Sale
🎉Grand Opening
🎂Anniversary
👋New Customer
⚡Flash Sale
🎪Weekend Special

✨ What Makes Themes Valuable

  • • Higher Visibility: Themed coupons displayed prominently on your business page
  • • Seasonal Relevance: Match current holidays/events for better engagement
  • • Brand Consistency: Your business logo appears on all coupon themes (all tiers)
  • • Professional Design: Custom color gradients, icons, and patterns for each theme
  • • Smart Suggestions: Dashboard recommends themes based on current month (Premium)

💡 Marketing Tip: Change your coupon themes monthly to match holidays (e.g., Halloween in October, Christmas in December) to keep your offers feeling fresh and timely!

Q:How do I verify and redeem coupons?

Redemption happens in your dashboard when a customer arrives with their claimed coupon. You have two verification methods:

📱Method 1: QR Code Scan

  1. 1.Customer shows QR code on their phone
  2. 2.Open dashboard → Coupons → Redeem
  3. 3.Use phone/tablet camera to scan QR code
  4. 4.System validates instantly

⚡ Fastest method - takes 5 seconds!

🔢Method 2: Manual Code Entry

  1. 1.Customer tells you their 8-digit code
  2. 2.Open dashboard → Coupons → Redeem
  3. 3.Type in the 8-digit redemption code
  4. 4.System validates code

📞 Backup option if QR scan doesn't work

What Happens After Validation

  1. 1.
    System Displays Coupon Details:
    • Coupon title and description
    • Discount type (percentage or fixed amount)
    • Discount value (e.g., "20% off" or "$15 off")
    • Max discount cap (for percentage coupons)
    • Minimum spend requirement (if any)
  2. 2.
    You Calculate the Discount:
    • Fixed Amount: Apply the exact dollar amount shown (e.g., $15 off)
    • Percentage: Calculate percentage of purchase total, cap at max discount if shown (e.g., 20% off $150 = $30, but if max cap is $25, customer gets $25)
  3. 3.
    Apply Discount in Your POS: Manually enter the calculated discount amount in your cash register/POS system
  4. 4.
    Automatic Completion: Coupon is automatically marked as redeemed when validated (no button to click)

⚠️ Common Validation Errors

  • • "Coupon already redeemed": This coupon was already used (one-time only)
  • • "Coupon expired": The expiration date has passed
  • • "Invalid code": Code was typed incorrectly or doesn't exist
  • • "Wrong business": This coupon belongs to a different car wash

Important: The system does NOT automatically integrate with your POS. After validating the coupon, you must manually calculate and apply the discount at checkout. The coupon is automatically marked as used after validation - no additional confirmation needed.

Q:How do "New Customer" coupons work?

The "New Customer" theme has special protection to ensure each customer can only claim it once from your business. This prevents repeat customers from abusing new customer offers.

👋How It Works

  1. 1.
    Create Coupon with "New Customer" Theme: When creating your coupon in the dashboard, select the "New Customer Welcome" theme (Premium feature)
  2. 2.
    First-Time Claim Protection: When a customer tries to claim this coupon, the system checks if they have EVER claimed ANY coupon from your business before
  3. 3.
    Automatic Rejection: If they've claimed any coupon from you before (even a different coupon), they'll see an error: "This coupon is only for new customers. You have already claimed a coupon from this business before."
  4. 4.
    True First-Timers: Only customers who have NEVER claimed any coupon from your business can claim the "New Customer" offer

✓ Benefits of New Customer Protection

  • • Prevents Abuse: Repeat customers cannot claim your high-value new customer offers
  • • Fair Distribution: Ensures your best deals go only to genuinely new customers
  • • Cost Control: Prevents the same customers from repeatedly claiming expensive first-time offers
  • • Automatic Enforcement: No manual checking required - system handles verification

💼 Example Use Case

Your Setup:

  • Slot 1: "50% Off First Visit (Max $30)" with New Customer theme
  • Slot 2: "$10 Off Full Service" with standard theme

Customer Journey:

  • First-time customer claims Slot 1 (50% off) ✓ Allowed
  • They redeem it and visit your car wash
  • 1 month later, they try to claim Slot 1 again ✗ Blocked - "already claimed from this business"
  • But they CAN claim Slot 2 ($10 off) ✓ Allowed - it's not a "new customer" theme

⚠️ Important Notes

  • • Premium Feature: "New Customer" theme only available with Premium subscription
  • • Works Across ALL Your Coupons: If they claim ANY coupon from you (even non-new-customer ones), they can never claim a "new customer" coupon
  • • Permanent Status: Once a customer claims any coupon from your business, they're no longer considered "new" - even if years pass
  • • Per-Business Tracking: "New customer" status is specific to YOUR business - they can still claim new customer coupons from other businesses

💡 Pro Tip: Use your highest-value offer (like 50% off) with the "New Customer" theme, and save your standard coupons (like $10 off) for repeat customers. This maximizes customer acquisition while controlling costs!

Q:What is the cooldown period?

The cooldown period is the minimum number of days a customer must wait before they can claim the same coupon again. Each coupon has its own independent cooldown.

Available Cooldown Options

1 Day

Daily deals, flash promotions

7 Days

Weekly specials

14 Days

Bi-weekly promotions

30 Days

Monthly deals (recommended)

90 Days

Quarterly specials, high-value offers

✓ How Cooldown Works

  1. 1.Customer claims Coupon A ("Daily Deal $2 off") on January 1st
  2. 2.Coupon A has 1-day cooldown
  3. 3.They try to claim Coupon A again on January 1st → ✗ Blocked
  4. 4.System shows: "You must wait 1 day between claiming this coupon"
  5. 5.They can claim Coupon A again on January 2nd (1 day later) → ✓ Allowed
  6. 6.IMPORTANT: They can still claim Coupon B ("Monthly Special 50% off") on January 1st → ✓ Allowed (different coupon!)

🎯 Cooldown Strategy Tips

  • 1 Day: Use for low-value daily deals (e.g., "$2 off express wash") to encourage repeat visits without heavy losses
  • 7 Days: Good for moderate discounts (e.g., "$5 off full service") - allows weekly visits
  • 30 Days (Recommended): Balanced for most businesses - prevents abuse while keeping customers engaged monthly
  • 90 Days: Best for high-value offers (e.g., "50% off detail package") to limit usage and protect margins
  • 🎁 Pro Strategy: Offer multiple coupons with different cooldowns! Example: Slot 1 = "$3 off" (7-day) for regular customers + Slot 2 = "50% off" (90-day) for big visits

⚠️ Important Notes

  • • Per-Coupon Rule: Cooldown applies to each individual coupon, not all your coupons collectively
  • • Independent Timers: If you have 3 coupons, each tracks its own cooldown separately
  • • Set During Creation: Cooldown is chosen when you create the coupon and cannot be changed later
  • • Automatic Enforcement: System automatically blocks claims during cooldown period
  • • Strategic Flexibility: Mix different cooldowns to offer both frequent small deals AND rare big discounts

💡 Example: You have Coupon A (1-day cooldown), Coupon B (7-day cooldown), and Coupon C (30-day cooldown). A customer can claim all three on the same day! But they must wait 1 day to claim A again, 7 days to claim B again, and 30 days to claim C again.

Q:Can customers use the same coupon multiple times?

No. Each coupon is strictly one-time use only. Once a coupon is claimed and redeemed, it cannot be used again by that customer or anyone else.

🔒One-Time Use Protection

  1. 1.
    Customer Claims Coupon: Unique QR code + 8-digit redemption code generated
  2. 2.
    Coupon Stored in Their Account: They can view it anytime in "My Coupons"
  3. 3.
    First Redemption: You scan QR code or enter code → System validates → Coupon marked as "redeemed"
  4. 4.
    Attempt to Use Again: If they try to use the same code/QR → System blocks with error: "This coupon has already been redeemed"
  5. 5.
    Permanent Status: Once redeemed, the coupon is permanently marked as used

🔄 How to Get the Same Coupon Again

Customers can claim the same coupon offer again ONLY if:

  • ✓ The cooldown period for that specific coupon has passed (e.g., 30 days since claiming that coupon)
  • ✓ The coupon hasn't expired
  • ✓ You haven't deleted the coupon

When they claim again: System generates a new unique code - it's treated as a completely separate coupon instance.

✓ Note: They can still claim your OTHER coupons immediately! The cooldown only applies to re-claiming the same coupon.

✓ Why One-Time Use?

  • • Prevents Fraud: Customers can't share codes with friends/family for multiple uses
  • • Accurate Analytics: Track true unique customer redemptions, not reuses
  • • Controlled Costs: Prevents a single high-value coupon from being reused indefinitely

💼 Example Scenario

Day 1: Customer claims "50% Off Full Service (Max $30)" → Gets code ABC12345

Day 5: Comes to your car wash → You scan ABC12345 → Applies 50% discount → Coupon redeemed

Day 10: Customer tries to use ABC12345 again → ✗ Blocked: "Already redeemed"

Day 35: (Cooldown 30 days passed) → Customer can claim the same offer again → Gets NEW code XYZ78901

Day 40: Uses XYZ78901 → ✓ Valid (new coupon instance)

Bottom Line: Each redemption code is single-use only. To get the discount again, customers must wait for cooldown to expire and claim a fresh coupon with a new code.

Q:Can I edit a coupon after creating it?

No. Once a coupon is created and published, it cannot be edited. This policy protects customers who have already claimed your coupon from having the terms changed unexpectedly.

🔒Why No Editing Is Allowed

  • •
    Customer Protection: Imagine a customer claims "50% off" but you later edit it to "20% off" before they redeem it. That's unfair bait-and-switch.
  • •
    Terms Integrity: The terms agreed upon at claim time must remain unchanged through redemption
  • •
    Trust Building: Customers trust your offers won't change after they claim them
  • •
    Legal Compliance: Prevents deceptive advertising practices

✏️ How to Make Changes

If you need to update your offer, follow this process:

  1. 1.
    Delete the Existing Coupon: Go to your dashboard → Coupons tab → Click "Delete" on the coupon you want to change
  2. 2.
    Create a New Coupon: Click "Create Coupon" in the same slot → Enter updated details (new discount, new terms, new expiration, etc.)
  3. 3.
    Publish the New Version: Your updated coupon goes live immediately

⚠️ Important: What Happens to Old Claims

When you delete a coupon that customers have already claimed:

  • ✓ Customers keep their claimed coupons with the original terms
  • ✓ They can still redeem them using their QR code/redemption code
  • ✓ You must honor the original discount they claimed
  • ✗ New customers cannot claim the deleted coupon anymore
  • ✓ Your new coupon (if created) has different terms and separate tracking

💼 Example Scenario

Monday: You create "50% Off Full Service (Max $30)"

Tuesday: 20 customers claim this coupon

Wednesday: You realize $30 cap is too high → Delete the coupon → Create new one: "50% Off Full Service (Max $20)"

Result:

  • Those 20 customers still have their $30 max discount coupons (old version)
  • New customers from Thursday onward see and claim the $20 max version
  • You must honor both versions when they're redeemed

✓ What You CAN Change

While you can't edit an existing coupon, you have full control over:

  • • Deleting the coupon to stop new claims (existing claims remain valid)
  • • Creating a new coupon in the same slot after deletion
  • • Expiration enforcement - expired coupons automatically stop working
  • • Choosing different themes when creating replacement coupons

Bottom Line: Once published, coupons cannot be edited to protect customers. Delete and recreate if you need to change the offer.

Q:Can I delete or deactivate a coupon?

Yes. You can delete a coupon at any time from your dashboard. However, customers who already claimed it will keep their coupons with the original terms.

How to Delete a Coupon

  1. 1.
    Go to Dashboard: Sign in → Navigate to "Coupons" tab
  2. 2.
    Find the Coupon: Locate the coupon you want to remove
  3. 3.
    Click "Delete": Button usually appears as a trash icon or "Delete" text
  4. 4.
    Confirm Deletion: System may ask you to confirm
  5. 5.
    Coupon Removed for New Customers: Immediately stops appearing on your business page/map. Existing claims remain valid.

✓ What Happens After Deletion

  • New Customers:
    • ✗ Cannot see or claim the deleted coupon anymore
    • ✓ Your business page/map badge updates automatically
    • ✓ That coupon slot becomes available for a new coupon
  • Existing Customers (Who Already Claimed):
    • ✓ Keep their claimed coupons in "My Coupons" with original terms
    • ✓ Can still see the coupon details and QR code
    • ✓ Can still redeem it at your business (if not expired)
    • ✓ You must honor these existing claims with the original discount

🎯 Common Deletion Scenarios

Scenario 1: Too Many Claims

Your "$20 off" coupon got 100 claims in 2 days → Delete it to stop more claims → Honor the 100 existing claims

Scenario 2: Made a Mistake

Created "90% off" instead of "9% off" → Delete immediately → Create correct version → Very few claims to honor

Scenario 3: Offer Ended Early

Running a weekend special but need to end Friday → Delete coupon → Weekend customers can't claim anymore

Scenario 4: Replace with New Offer

Delete "Summer Special" → Create "Fall Special" in same slot → Fresh start with new terms

⚠️ Important Considerations

  • • No Undo: Deletion is permanent - you cannot restore a deleted coupon
  • • Analytics Preserved: Historical data (claims, redemptions) remains in your analytics dashboard
  • • Slot Freed Up: After deletion, you can create a new coupon in that slot immediately
  • • Existing Claims Protected: Customers who already claimed keep their coupons with original terms
  • • Customer Trust: Honoring existing claims builds trust even when you stop offering new ones

✓ What Deletion DOES

  • • Stops new customers from claiming this coupon
  • • Removes coupon from your business page and map badge
  • • Frees up the slot for a different coupon offer
  • • Preserves historical analytics data for business insights

✗ What Deletion Does NOT Do

  • • Does NOT cancel existing customer claims
  • • Does NOT prevent customers from redeeming already-claimed coupons
  • • Does NOT remove the coupon from customer's "My Coupons" section
  • • Does NOT erase historical analytics data

Bottom Line: Delete old offers to make room for new ones. Existing customers keep their claimed coupons and you must honor them, but new customers won't see the deleted offer anymore.

Q:What happens if customers do not redeem claimed coupons?

Nothing happens! If a customer claims your coupon but never redeems it, the coupon simply expires at its expiration date.

⏰Coupon Lifecycle

  1. 1.
    Customer Claims: Clicks "Claim Coupon" → Coupon saved to their account
  2. 2.
    Coupon Active: Customer has coupon in their account with redemption code
  3. 3.
    Customer Visits (or Not):
    • • If they redeem: You apply the discount at your business
    • • If they don't redeem: Coupon expires naturally
  4. 4.
    Expiration Date Arrives: Coupon automatically expires → Customer can no longer redeem
⚠️

CRITICAL: Expiration Applies to REDEMPTION, Not Claim!

The expiration date controls when the customer can REDEEM the coupon at your business, not when they can claim it.

Example Timeline:

  • • Jan 1: You create coupon with expiration date = Jan 31
  • • Jan 5: Customer claims coupon (charges you $2 if Free tier)
  • • Jan 15: Customer tries to redeem → ✅ VALID (before Jan 31)
  • • Feb 5: Same customer tries to redeem → ❌ EXPIRED (after Jan 31)

Why This Matters: Customer can claim your coupon anytime before expiration, but they must REDEEM it at your business before the expiration date. If they claim on Jan 30 and try to redeem on Feb 1, it will be REJECTED as expired.

✓ Simple, Predictable Pricing

  • • No hidden fees: Just your subscription fee, nothing else
  • • Predictable costs: You know exactly what you'll pay each month
  • • 30-day free trial: Try Premium features before you pay
  • • Cancel anytime: No long-term contracts or penalties

📊 Typical Redemption Rates

Industry data shows that coupon redemption rates vary widely by business type and offer quality:

  • • High-value offers (50%+ off): 30-50% redemption rate
  • • Moderate offers (20-30% off): 15-30% redemption rate
  • • Small offers (10-15% off): 5-15% redemption rate
  • • New customer coupons: Higher redemption (customers specifically seeking new place)
  • • Short expiration (1-2 weeks): Higher urgency → Better redemption

⚠️ Expired Coupons

  • • Expiration applies to REDEMPTION: Customer must redeem BEFORE expiration date, not just claim before it
  • • Customers can still SEE expired coupons in their wallet (for reference)
  • • Visual indication: Expired coupons appear faded/dimmed with "⏰ Expired" in red text
  • • They CANNOT redeem expired coupons (QR code will be rejected at redemption)
  • • System automatically marks them as expired (no manual action needed)
  • • Expired coupons don't count toward cooldown periods
  • • You cannot "extend" expiration dates (would be unfair to current holders)

Common Confusion:

Customer claims coupon on Day 29 of a 30-day coupon → They have 1 day to redeem, not 30 days from their claim date. The expiration date is FIXED when you create the coupon, not relative to when customers claim it.

What customers see: In their "My Coupons" wallet, expired coupons appear faded with red "Expired" text and an "Expired" filter tab. They're kept for reference but cannot be used.

Bottom Line: Unclaimed/unredeemed coupons expire naturally. Free tier pays upfront (no refund), Premium tier only pays when redeemed. Set realistic expiration dates and attractive offers to maximize redemption rates!

Q:What happens when I reach my slot limit?

You cannot create additional coupons until you delete an existing one or upgrade your subscription. Each tier has a fixed number of coupon slots: Free tier gets 1 slot, Premium tiers get 5 slots.

🎫Coupon Slots by Tier

🆓Free Tier:
  • • 1 active coupon allowed at a time
  • • Must delete existing coupon to create new one
  • • Deleted coupons preserved for customers who already claimed
⭐Premium Tier (Monthly/Quarterly/Annual):
  • • 5 active coupons allowed simultaneously
  • • Create variety: "New Customer", "Weekend Special", "Premium Wash", etc.
  • • Target different services and customer segments
  • • Must delete one to add 6th coupon

🚫 What Happens at Slot Limit

  1. 1.
    Dashboard Shows Full Slots: "You are using 1/1 slots" (Free) or "You are using 5/5 slots" (Premium)
  2. 2.
    Create Button Disabled: "Create Coupon" button grayed out with message
  3. 3.
    Two Options Presented:
    • • Delete an existing coupon to free up slot
    • • Upgrade to Premium (if on Free tier) for 5 slots
  4. 4.
    Cannot Bypass Limit: API blocks coupon creation if slots full (prevents workarounds)

✓ How to Free Up Slots

Option 1: Delete Existing Coupon

  1. 1. Go to Dashboard → Coupons tab
  2. 2. Find coupon you want to remove
  3. 3. Click "Delete" or trash icon
  4. 4. Confirm deletion
  5. 5. Slot immediately freed up

Important: Customers who already claimed the deleted coupon keep their copy with original terms!

Option 2: Upgrade to Premium

  • • Instantly get 5 coupon slots (from 1)
  • • Access all 18 themed coupon templates
  • • 100 photos + 2 videos for your business page
  • • 30-day free trial available
  • • Can run multiple promotions simultaneously

💡 Strategy: How to Use Limited Slots Effectively

Free Tier (1 Slot):

  • • Create your best, most attractive offer
  • • Target broad audience (don't narrow too much)
  • • Refresh monthly by deleting old, creating new
  • • Test different offer types (% off vs $ off) over time

Premium Tier (5 Slots):

  • • Slot 1: "New Customer" coupon (high discount to attract first-timers)
  • • Slot 2: General discount (moderate offer for all customers)
  • • Slot 3: Premium service promotion (detail, wax, etc.)
  • • Slot 4: Seasonal/holiday themed (rotate quarterly)
  • • Slot 5: Weekend special or time-limited flash sale

⚠️ Common Mistakes

  • • Creating identical coupons: Don't waste slots on duplicate offers
  • • Forgetting to delete expired: Remove old expired coupons to free slots
  • • Too many similar offers: Differentiate your coupons (%, $, service type)
  • • Not using all Premium slots: If you have 5 slots, use them! More options = more conversions

Bottom Line: Slots are fixed per tier. Free gets 1 slot, Premium gets 5 slots. Delete old coupons to create new ones, or upgrade for more simultaneous offers. Deleted coupons remain valid for customers who already claimed them.

Q:Are there character limits for coupon text?

Yes, there are character limits to ensure coupons display properly on all devices. Title is limited to 60 characters, Description to 200 characters, and Terms to 150 characters.

📏Character Limits

Coupon Title60 characters max

Required field. Short, catchy headline that describes your offer.

✓ Good Examples:

  • • "Premium Hand Wash & Wax Special" (35 chars)
  • • "20% Off Full Detail Service" (28 chars)
  • • "New Customer Exclusive: $10 Off Any Wash" (43 chars)

✗ Avoid:

  • • Too vague: "Great Deal!" (doesn't describe service)
  • • Too long: "Get an amazing premium hand wash with tire shine and interior vacuum plus free air freshener" (exceeds limit + redundant)
Description200 characters max

Optional but highly recommended. Explain services included in detail.

✓ Good Example:

"Professional hand wash with premium wax, tire shine, and interior vacuum. Includes wheel cleaning and window treatment." (137 chars)

💡 SEO Tip: Include keywords like "premium detail", "exterior wash", "interior cleaning" to help customers find you in search!

Terms & Exclusions150 characters max

Optional but highly recommended. Specify important restrictions to prevent disputes.

✓ Good Examples:

  • • "Not valid with other offers. Excludes oversized vehicles." (60 chars)
  • • "Appointment required. Cash payment only. Not combinable." (58 chars)
  • • "Excludes RVs/trucks. Must present coupon before service." (57 chars)

⚠️ What Happens When You Hit the Limit

  • •
    Real-time counter: Dashboard shows "35/60 characters" as you type
  • •
    Cannot exceed: Text input stops accepting characters at limit (hard block)
  • •
    Validation on submit: System double-checks limits before creating coupon
  • •
    No truncation: Text is never cut off - you control exactly what appears

✓ Writing Tips to Stay Within Limits

Title Tips:

  • • Be specific but concise: "Premium Wash & Wax" beats "Great Deal"
  • • Use numbers when possible: "20% Off" shorter than "Twenty Percent Off"
  • • Abbreviate smartly: "Prof. Detail" instead of "Professional Detail"
  • • Front-load key info: "50% Off Interior Detail" (not "Interior Detail Available at Half Price")

Description Tips:

  • • List services only (min/max amounts display automatically)
  • • Use bullet-style brevity: "Hand wash, wax, tire shine, vacuum"
  • • Avoid fluffy words: "Includes" beats "We lovingly provide"
  • • Combine similar items: "Wheel cleaning & window treatment" not separate sentences

Terms Tips:

  • • Use shorthand: "Excl. RVs" instead of "Excludes recreational vehicles"
  • • Prioritize most important restrictions (skip obvious ones)
  • • Combine restrictions: "Not valid w/ other offers. Appt required."
  • • Use punctuation: Semicolons and periods help fit more info

🎨 Why Limits Exist

  • • Mobile display: Coupons must look good on small phone screens
  • • Readability: Too much text overwhelms customers
  • • QR code cards: Coupons print on compact redemption cards
  • • Consistency: All coupons follow same format for professional look
  • • SEO optimization: Concise text ranks better in search engines

⚠️ What NOT to Include

  • • Expiration date: Automatically shown on coupon card
  • • Redemption instructions: "Show QR code" is built into the system
  • • Your business name: Already displayed prominently on coupon
  • • Discount percentage/amount: Shown separately in large text

Result: Focus on describing SERVICES INCLUDED and EXCLUSIONS only. Everything else is automatic!

Bottom Line: Title (60 chars), Description (200 chars), Terms (150 chars). System blocks text beyond limits. Write concisely, focus on services and exclusions only.

Q:Can I track coupon performance?

Yes! Your business dashboard provides comprehensive analytics for each coupon. Track claims, redemptions, revenue impact, and customer behavior to optimize your marketing.

📊Available Metrics

Basic Metrics (All Tiers):

  • • Total Claims: How many customers claimed your coupon
  • • Total Redemptions: How many actually visited and redeemed
  • • Redemption Rate: % of claimed coupons that were redeemed
  • • Active vs Expired: Current coupon status
  • • Expiration Date: Days remaining until coupon expires

Timeline Data:

  • • Claims over time: See when customers discovered your coupon
  • • Redemptions over time: Track actual visits by date
  • • Peak activity: Identify best days/times for promotions
  • • Expiration urgency: See if claims spike near expiration

✓ How to Access Analytics

  1. 1.
    Sign in to Dashboard: Go to LocalWashAdvisor.com → Sign In
  2. 2.
    Navigate to Coupons Tab: Main navigation menu
  3. 3.
    View Coupon List: See all active and expired coupons
  4. 4.
    Click "View Analytics": Button appears next to each coupon
  5. 5.
    Detailed Dashboard Opens: See full metrics and charts

💡 Key Performance Indicators (KPIs)

📈 High Redemption Rate (30%+)

Meaning: Customers are actually visiting your business (strong offer + good location)

Action: Keep running similar offers. This is working well for your business.

📉 Low Redemption Rate (Under 10%)

Meaning: Customers claim but don't visit (weak offer, inconvenient location, or unclear terms)

Action: Increase discount %, simplify terms, extend hours, or improve offer clarity.

⏰ Expiration Spike

Meaning: Most redemptions happen in final days before expiration

Action: Customers are saving the coupon for the right time. This is normal behavior.

⚠️ Privacy & Data Security

  • • No personal customer data: You see totals, not individual customer names/emails
  • • Redemption codes visible: Only during redemption process (for verification)
  • • Aggregate analytics only: "20 claims, 6 redemptions" - not "John Smith claimed at 2pm"
  • • GDPR/CCPA compliant: Customer privacy protected at all times

🎯Example: Using Analytics to Optimize

Scenario:

  • • Coupon: "20% Off Any Wash"
  • • 100 claims in first 2 weeks
  • • Only 8 redemptions (8% rate) - LOW!
  • • Goal: Improve redemption rate to at least 20%

Optimization Steps:

  1. 1. Increase discount: Change to "30% Off" (more attractive)
  2. 2. Clarify terms: Specify "All vehicles welcome" to remove uncertainty
  3. 3. Monitor new coupon: Track if redemption rate improves
  4. 4. Shorten expiration: Create urgency with 7-day vs 30-day expiration

Bottom Line: Full analytics dashboard tracks claims, redemptions, and conversion rates. Use data to optimize offers, timing, and expiration dates. Check your dashboard regularly to monitor coupon performance.

🔐

Business Verification

Learn how to claim and verify your business

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